Veolia has developed downloadable smartphone applications that give customers easy access to key services relating to their account. These applications also offer GPS-specific information about water quality.  
 Veolia has adopted a multi-channel approach that allows each customer to choose their preferred method of contacting the relevant services. Veolia offers far more than simple telephone services, ensuring tailored support to meet all customer needs.  
 In all countries where it manages public water services, Veolia offers a doorstep approach through a range of branches and mobile agencies for suburbs. We implement social tariff policies for services with Local authorities, in all countries where we operate.  
 Veolia offers a wide range of payment options to make life easier for customers, including direct debit, monthly billing, and online payment with a smartphone or bank card.

 [PDF

  CSC Ajman Sewerage Ajman Municipal UAE Water  (139 KB)  

    ](/sites/g/files/dvc1886/files/document/2017/08/CSC_Ajman_Sewerage_Ajman_Municipal_UAE_Water_0.pdf) 

 



 [PDF

  CSC Tokyo Customer Services Municipal Japan Water  (521.35 KB)  

    ](/sites/g/files/dvc1886/files/document/2017/08/CSC_Tokyo_Customer_Services_Municipal_Japan_Water.pdf) 

 



   
 

 

 

 



 

 

### Related services

    [Data management and smart services ](/en/data-management-and-smart-services)

    [Energy recovery ](/en/energy-recovery)

    [Materials recovery](/en/materials-recovery)

    [Awareness raising ](/en/awareness-raising)

    [Water reuse](/en/water-reuse)

    [Reducing any impact on the natural environment](/en/reducing-any-impact-natural-environment)

 

 

 





 

 





[Request for information](/en/node/1946)

 



 

 





 

 

 

 





 Solutions

 > Multi channel management and relations including call centers, local branches, a web portal and mobile apps  
  
> Account management : statements, billing and due dates  
  
> Metering : installation and management of meters  
  
> Managing and deploying social systems on behalf of authorities  
 

 

 

 

 

 

 





 



 Featured Projects

 **Moalajah, Ajman Sewerage, United Arab Emirates**  
  
Site : Ajman, Emirates Arabes Unis  
Durée : 27 ans  
Veolia​ **solution**: - Establishment of a 24/7 call center and physical centers
- Develop mobiles application to facilitate customer payments
- Operate a state-of-the-art customer management with billing, collection and customer relationship management
- Implement a mapping system to assist with collection system operation

 **The biggest customer service contract, Tokyo Metropolitan Government, Tokyo, Japan,**  
  
Site : Tokyo, Japon  
Durée : début 1984, renouvelé en 2015 pour 5 ans  
Veolia **solution** : - Hire and train 180 meter reading staff in the record time of 6
- months
- Customer reception
- Arrears management