[     Business case listing ](/en/our-clients "  Business case listing")



 

 

 

In 2006 Veolia signed a 27-year concession contract.  
This is unique in the Middle East region since Veolia helps managing the operations and maintenance of the entire Ajman sewage system which consists of:

- 90,000 clients
- 10,500 connections

- 310 km of gravity sewer and connection pipes, 30 km of rising mains
- 21 pumping stations (ranging from 10 l/s to 1000 l/s)
- 1 wastewater treatment plant of 75,000 m3/d capacity

   
**Priority objectives**

- Provide a proper commissioning of the sewerage plant
- Ensure performance & optimize maintenance
- Set up customer billing and collection (connection fees and service charges)
- Develop customer care center (registration, queries, complaints)
- Collection and update of customer data

   
**Tailored solutions**

- Implementation of a quality, safety and environmental management system
- Recruitment and train technicians and customers’ agents
- Implementation of a communication plan to inform the public on the works and services delivered by the ASPCL
- Establishment of a 24/7 call center
- Optimize the management of assets with hydraulic modeling and GIS

   ![](/sites/g/files/dvc1886/files/styles/crop_freeform/public/image/2014/03/gcc_casestudy_ajman_0.jpg.webp?h=2f2902b7&itok=UHlOwMdo "GCC_casestudy_Ajman")   



- Bill delivery
- Customer care
- Key account management
- Call center
- Construction of new sewers
- CCTV inspections
- Repair of broken gravity sewers
- Repair of damaged pressurized mains
- Preventive sewer cleaning
- Emergency cleaning of blockages
- Preventive maintenance of pumping stations
- Plant operations
- Laboratory analysis
- Hydraulic modeling
- GIS-based sewer asset management

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   ![](/sites/g/files/dvc1886/files/styles/crop_freeform/public/image/2014/03/00-veolia_business_map-moyenorient_0.jpg.webp?h=ed5c90d1&itok=mZEWEQ28 "Map-Moyen-Orient")   





 

 

 





21 pumping stations (ranging from 10 l/s to 1000 l/s)



 

 

 

 

 

 





1 wastewater treatment plant of 75,000 m3/d capacity